FAQ


Why doesn't Memory Press offer a printing service?

Memory Press are currently not offering a printing service outside of New Zealand. Instead we provide you with a Print-Ready PDF that you can take to your local printer. We’ve written a blog post on how easy it is to get your programs printed locally, you can check that out here. It is possible to print at home, however for best quality, we recommend going to a professional printer who can also take care of trimming and folding your Funeral Program. We do not provide a printing service because it is difficult for us to coordinate and guarantee delivery outside of New Zealand on time before the service. If you are based in New Zealand and would like us to manage printing and delivery for you, please contact us on enquiries@memorypress.co and we can provide an estimate/quote.

Do you recommend DIY printing on a home/office printer?

Memory Press Funeral Programs are designed to fit easily on standard paper sizes to make at home printing easy, but that said, we don't really recommend it. Here’s why; 1. Home printers produce lower quality work, 2. There’s lots of potential technical issues e.g. printer runs out of ink, printer gets a paper jam, front and back pages don’t align etc, and 3. Its more labour intensive than you think to print, trim and fold 50+ programs neatly. Unless you have access to a great printer plus a super tech savvy niece or nephew to take care of it all for you, we recommend saving yourself the headache and letting your local print shop take care of it for you.

What are the photo requirements?

Each design is unique, and therefore the number and dimensions of images required will differ depending on which design you choose. Please see the description to the right of each design to see what is required for each one. We recommend using 300dpi images, and prefer to receive either jpeg or png images, although we can use other file formats. We understand that some people may not have access to high quality images, so we will do our best with what you are able to provide, however all images must be provided in a digital format - printed images must be scanned for uploading.

What if I don't have access to any photos?

We can easily replace photos with patterns, or landscape images as per your preferences.

What happens if I make a mistake or need to change something?

When you submit your content after purchasing, an email is sent to you immediately that summarises all the content that you provided. Within this email there is also an edit link, which allows you to go back and edit the content. Please be aware that major changes will add additional time to our usual 24 hour turnaround time. If you no longer have access to this email, you can email changes to enquiries@memorypress.co

What file format will your send the Final Program Design in?

We will supply you with a ‘print ready PDF’ that you can take to a local printer. It will have all printers marks in the margins such as: trim marks, registration marks, colour bars, page information and a 3mm bleed. This information is all for professional printing. If you prefer to receive a file without this information, just let us know.

Can I purchase a design and then edit it myself?

No, we use professional design software to create and customise our templates. Most people will not have the software or skills required to edit these files. Our Graphic Designers are some of the best in the industry. The programs we create are typically based off an existing design chosen by the client - but is altered and customised extensively to best suit the content at hand. Every single one is a unique and uplifting reflection of the person.

Can I choose a different design after I’ve purchased one?

If you have not yet supplied us the content for your Funeral Program, then you may change your mind about the design you wish to use, but must advise us of this when you upload your content. However if you have already supplied us with the content for your Funeral Program, then we have likely already begun the design process to customise your content, therefore it may not be possible to change at this time. We assess these situations on a case by case basis, so the sooner you let us know of your change in preferences, the more likely we will be able to accommodate them.

What is the revision process?

If after receiving your customised Funeral Program there is something that you would like changed, just let us know by email on enquiries@memorypress.co and we will ensure that the revision is made as quickly as possible.

Do you work with Funeral Homes?

Yes, we are happy to negotiate alternative pricing for those that use our services regularly, or would like to operate as an affiliate. Please email enquiries@memorypress.co.

What is a ‘Funeral Program'?

Funeral/memorial programs are small booklets/pamphlets that are handed out to guests at a funeral or memorial service. They have two main functions; firstly it is a practical way to communicate the order of the service to the guests, and secondly it’s a memorial to your loved one, and a keepsake for the guests. Funeral Programs can also be called; funeral service sheets, remembrance sheets, order of service, funeral programme, funeral bulletin, funeral memorial programs, funeral service programs, obituary programs, or memorial service programs.

Can you create completely Bespoke/original designs?

Yes. Sometimes, people have something very specific in mind for their loved one's Funeral Program, but need help bringing the idea to fruition. We don't offer a standard price or timeframe for this type of work. Get in touch as soon as possible so we can discuss on enquiries@memorypress.co.

Do you offer other funeral stationery designs?

Yes. Sometimes, people are looking for additional funeral stationery items such as thank-you cards, bookmarks, prayer books etc, and would like them all to have the same look-and-feel as a cohesive set. We would be happy to work with you one on one to create a stationery set just for you. Get in touch as soon as possible so we can discuss on enquiries@memorypress.co.